Do you have a question?
Then here is probably the answer
Below we have selected the most frequently asked questions about your reservation through Bicycle Rental Katwijk aan Zee.
Is your question not listed?
If so, please contact us and we will be happy to help you
On the homepage, click on the Reservation button. Select the bikes you want to reserve to make a reservation immediately, and click on next. Then fill in your details and follow the form to the payment. You will then receive an email from us confirming that your bikes have been reserved.
Do you want the option to cancel? Then choose the Carefree on the Road Package when making your reservation.
During the reservation process you select the rental period. The system will then automatically show the available bikes and the corresponding prices.
Yes, during booking you can make the payment directly via online banking. Once the payment is processed, you will receive a final confirmation by email.
Yes, you can pay on location with all bank cards that carry the Maestro logo.
Once paid, your reservation is final. Do you want flexibility? Then you can choose the Carefree on the Road Package during booking, which allows cancellation up to 48 hours before the start of your rental period. If you have not chosen this option, a change can be made on request and based on availability up to 48 hours before the start of the rental period.
Yes, your reservation always includes roadside assistance.
Yes, the longer you rent the bike, the more advantageous the daily rate. When booking, you will immediately see the correct price for your chosen rental period.
Yes, for group bookings you can submit a request via the request form.
Tijdens het reserveringsproces heeft u de mogelijkheid om het Zorgeloos Onderweg Pakket af te sluiten. Hiermee verkleint u het eigen risico bij schade of diefstal en krijgt u een annuleringsoptie.
Yes, this is possible. You can submit your request via our delivery request
You will then receive a suitable quote from us with the options.
It is not possible to reserve online for a delivery.
Yes, that is possible. When picking up, please indicate that you want to return the bike after closing time. Our staff will inform you about the best place to park the bike and where to leave the key.
Yes, your E-bike is always delivered with a full battery. Rental period longer than one day? Then you will receive a charger. Are you making an extra long trip in one day and do you need a charging option in between? Then you can request a charger at the pick-up location (based on availability).
When booking, you will see all available bikes for the chosen period at the relevant location. Is your desired bike not listed? Please contact the location. Our team will be happy to help you with suitable advice.
Yes, there are a number of parking spaces within walking distance of the store. There is also a spacious parking garage 300m away on the boulevard.